Privacy Policy

Last updated: April 2026

1. Data We Collect

When you use ParentSync, we collect the following information:

  • School information: School name, address, country, state, contact details.
  • User information: Names, email addresses, mobile numbers of school staff and parents.
  • Student information: Student names, class/section assignments, parent-student relationships.
  • Communication data: Messages sent between school staff and parents, read receipts, timestamps.
  • Usage data: Login activity, feature usage, browser/device information via cookies.

2. How We Use Your Data

Your data is used solely for providing the ParentSync service:

  • Enabling communication between school staff and parents.
  • Managing school structure, students, and staff accounts.
  • Providing dashboards, analytics, and read receipt tracking.
  • Sending transactional emails (invitations, password resets, notifications).
  • Improving the platform through anonymous, aggregated usage analytics.

We do not sell your data to third parties. Ever.

3. Data Storage & Security

  • Data is hosted on secure cloud infrastructure with encryption in transit (TLS) and at rest.
  • Each school's data is isolated in a multi-tenant architecture. No cross-school data access is possible.
  • Access to production systems is restricted to authorized personnel with audit logging.

4. Data Retention

Data is retained while the school's account is active. Schools can request data export or deletion by contacting support@parentsync.net. After account closure, data is retained for a grace period (typically 30 days) before permanent deletion.

5. Children's Data

Student data is managed by the school (data controller). ParentSync acts as the data processor. We comply with applicable child data protection laws in each operating country. Students do not have direct accounts — their data is managed by authorized school staff.

6. Cookies

We use minimal cookies for session management and analytics. A cookie consent banner is displayed for applicable regions. You can control cookies through your browser settings.

7. Third-Party Services

  • Analytics: Google Analytics (anonymous usage data).
  • Email delivery: SMTP email service for transactional emails.
  • Hosting: Cloud infrastructure provider (Supabase/AWS).

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Export your data in a portable format.

Contact support@parentsync.net for any data-related requests.

9. Changes to This Policy

We may update this policy from time to time. Users will be notified of material changes via email. Continued use after changes constitutes acceptance of the updated policy.